support.billiongraves.comSupport : BillionGraves

Helpdesk Login How can we help you today? Enter your search term here... Search Contact Us Contact Us 4 How to contact us... Contact Us- BillionGraves Plus Member Contact Us- Free Users When are the tickets responded to? Announcements Announcements Volunteers 4 Changes to the website 2nd Pass Transcribers Blank Military Headstones Please don’t overuse the red flag! Volunteer First and Second Pass Transcriptions- How To’s 17 Transcription Guide- First Pass Transcription Guide - Second Pass How Do I Transcribe A Prefix? How Do I Transcribe A Given Name? How Do I Transcribe A Family Name? See all 17 articles Transcription Questions 19 How Do I Transcribe Headstone Images? How can I rate an image while transcribing? Transcribe Photos Taken Yourself, With the App- Manual Method Can I Add Records Using A Spreadsheet? How Do I Delete A Transcription or Image? See all 19 articles Photograph 13 Can I use the BillionGraves app on my device? How do I get started taking photos? Can I use any camera to upload headstone photos? How do I know where to start taking photos? How do I find photo requests in my area? See all 13 articles Website 2 How can I add more information to a GPS generated record? I prefer privacy. How can I get my records off your website? Cemetery 10 How do I add a new cemetery using the BillionGraves website? How do I add a new cemetery using the BillionGraves app?-Android How do I add a new cemetery on the BillionGraves App?-iPhone How do I add a cemetery boundary? How do I correct the name of a cemetery? See all 10 articles Service Projects 6 Plan a Group Cemetery Documentation Event Tips for Photographing Gravestones Alone or with Your Family How can I get credit for community service hours? I’ve seen your projects on JustServe.org. How can I get involved? Help Translate the BillionGraves Website and App See all 6 articles Research Search/Person 2 How do I search for a grave? What are search filters? How can they help? Search/Cemetery 3 How do I search for cemeteries? What do the color of the cemetery icons mean? How do I zoom a map in or out? Record or Life Information Page 3 What is a Life Information Page? Can I move GPS pins? How do I edit a record? Cemetery Page 7 We have cemeteries nearby that already have been documented on Find A Grave. Why should we duplicate the work on BillionGraves? How do I edit cemetery information? Where can I see the photos that have been taken in a particular cemetery? What are Cemetery Contributors? What is the nearby cemeteries column? See all 7 articles BillionGraves Tree 1 How do I log in to BillionGraves tree? Supporting Records 11 What is a supporting record? What are Supporting Records? What is the difference between primary and supporting? How do I add a supporting record? Are there different types of supporting records? How do I add headstone photos taken outside of the app? See all 11 articles Dashboard- Profile, Registration and more Profile 17 How do I update my profile? How do I update my profile picture? How do I update my contact information? How do I update my biographical profile? How do I update my fluent languages? See all 17 articles Registration 9 How do I create a BillionGraves account? Why do I need a BillionGraves account? How much does it cost to create a BillionGraves account? Can I transfer my free account to someone else? What if my account registration fails? See all 9 articles BG Plus- Paid Accounts BG Plus Features 8 What is BillionGraves Plus? How do I use Nearby Graves? (One of our BEST BG+ Features) How do I use Family Plots? (Another Fantastic Feature) How do I view a BillionGraves Plus feature full screen? How do I use Global Family? See all 8 articles BG Plus Subscription 8 How do I purchase BillionGraves Plus? What is the BillionGraves Plus refund policy? Where is my BillionGraves Plus subscription information? What’s the difference between BillionGraves and BillionGraves Plus? How do I update my payment information? See all 8 articles How To’s Videos 2 What is BillionGraves? Estos son excelentes recursos de capacitación de nuestros usuarios de habla hispana. Tutorials 8 How do I upload photos from the app to the website? How does BillionGraves work? How do I send a message to a volunteer to thank them for a record? How can I find a headstone in a cemetery photographed by BillionGraves? How do I link BillionGraves Records to FamilySearch? (From Beginner to Serious Researcher.) See all 8 articles Troubleshooting Devices 14 How do I report a BillionGraves app bug? Forgot your password? What if my BillionGraves app photos aren’t uploading? What if the BillionGraves app crashes? What devices work with the BillionGraves app? See all 14 articles Transcription 6 How do I fix a bad transcription? What if transcription edits fail to save? In transcription, what if I come across a strange, poor or blurry photo? Please Do Not TRANSCRIBE languages you are not prepared for! Do not transcribe dates only! Common Transcription Mistakes-Article by user OBA See all 6 articles Website 6 How do I report a website bug? What if the BillionGraves website switches languages? The cemetery pins seem to be in the wrong cemetery? How can this be fixed? How do I set a language? How can I fix a record displaying correctly with GPS, but in the wrong cemetery? (Simple- for less than 10 images.) See all 6 articles Support Help Desk My Tickets Get Started Videos Community BillionGravesBillionGraves Plus People Search Cemetery Search Get Involved Service / Eagle Projects Transcribe Download the app Take Pictures Terms of Use / Privacy Policy © 2018 by BillionGraves Holdings, Inc. All rights...